Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar technologies to enhance your gaming experience, ensure platform security, and comply with United Kingdom gambling regulations. By accessing and using our services, you acknowledge and accept our cookie practices as outlined in this document. Last updated: January 18, 2026.
Introduction and Scope
Cookies are small text files that are stored on your device when you visit our website. They serve various purposes including remembering your preferences, maintaining your gaming session, and analysing how you interact with our platform. As a UK-regulated gaming operator, we are committed to transparency regarding cookie usage and provide you with full control over your cookie preferences. This policy applies to all users accessing our gaming services, regardless of their geographic location, though specific provisions align with UK Gambling Commission guidelines and GDPR requirements.
Types of Cookies We Use
Our platform utilises several categories of cookies, each serving distinct functions to optimise your gaming experience and maintain operational security. Understanding these different types helps you make informed decisions about which cookies to accept when visiting our site.
- Essential Cookies – These cookies are necessary for the core functionality of our gaming platform. They enable you to navigate between pages, maintain your login session, process deposits and withdrawals, and access live casino features. Without essential cookies, certain features would not function properly, and your gaming experience would be severely compromised. These cookies are automatically deployed when you access our site.
- Performance and Analytics Cookies – These cookies collect anonymous data about how visitors interact with our platform, including which games are most popular, how long players spend on specific pages, and which features are frequently used. This information helps us optimise our website design, improve game loading times, and enhance overall platform performance. We use trusted analytics partners including Google Analytics to gather this data securely.
- Functional Cookies – These cookies remember your personal preferences and settings, such as your preferred language, theme selection, notification preferences, and account security settings. They allow us to tailor your gaming experience to your individual needs without requiring you to reconfigure settings on every visit.
- Marketing and Advertising Cookies – These cookies track your browsing behaviour to deliver personalised promotional content and targeted advertisements. They help us understand which marketing campaigns resonate with different player segments and enable us to display relevant offers. Third-party partners may also place cookies to measure campaign effectiveness across multiple websites.
- Security and Compliance Cookies – These specialised cookies monitor suspicious activities, detect fraud attempts, and ensure compliance with UK Gambling Commission regulations. They help protect your account from unauthorised access and maintain the integrity of our gaming operations.
Cookie Retention and Duration
Different cookies remain on your device for varying periods depending on their function. Essential session cookies typically expire when you close your browser, while persistent cookies may remain for several months or years. Performance analytics cookies generally persist for twelve months, allowing us to track trends over time. Marketing cookies may last up to two years to measure long-term campaign effectiveness. Security-related cookies are retained for as long as necessary to protect your account and comply with regulatory requirements. You can view the specific expiration dates for individual cookies through your browser settings.
Third-Party Cookies and External Partners
Our platform integrates with various third-party services that may deploy their own cookies on your device. These partners include payment processors, identity verification providers, responsible gambling organisations, and advertising networks. We maintain strict agreements with all third parties to ensure they comply with UK data protection standards and use cookies only for legitimate purposes. You should review the privacy policies of these external partners to understand their specific cookie practices. Notable partners include payment gateways for secure transactions, age verification systems for regulatory compliance, and analytics platforms for performance monitoring.
Your Rights and Cookie Consent
Under UK GDPR and the Privacy and Electronic Communications Regulations, you have the right to control which cookies are stored on your device. When you first visit our platform, you will be presented with a cookie consent banner allowing you to accept, reject, or customise your cookie preferences. You can consent to all cookies, essential-only mode, or make granular selections for each cookie category. Your choices are stored in a preference cookie that respects your selections on future visits. You retain the right to withdraw or modify your consent at any time by accessing the cookie settings page through your account dashboard.
Managing and Disabling Cookies
You have complete control over cookies stored on your device. Most modern browsers provide built-in tools to manage cookies, and you can adjust your settings to block new cookies or delete existing ones. Here are instructions for managing cookies in commonly used browsers:
- Google Chrome – Click the menu icon (three vertical dots), select Settings, choose Privacy and Security, then Site Settings. Click Cookies and site data to view stored cookies or adjust cookie preferences. You can block all cookies or allow them by default with specific exceptions.
- Mozilla Firefox – Select the menu button (three horizontal lines), go to Settings, navigate to Privacy & Security, scroll to Cookies and Site Data section, and choose your preferred cookie management option. You can allow all cookies, block third-party cookies, or reject all cookies entirely.
- Microsoft Edge – Click the menu button (three horizontal dots), select Settings, choose Privacy, Search and Services, and find the Cookies and other site data section. Configure your cookie preferences according to your comfort level.
- Safari – Open Safari and select Preferences, navigate to the Privacy tab, and choose your cookie management preferences. Safari offers options to limit tracking across websites.
- Opera – Click the menu button, select Settings, go to Privacy & Security, and manage cookie preferences in the Cookies section.
Impact of Disabling Cookies
While you have the right to disable cookies, doing so may significantly impact your gaming experience on our platform. Disabling essential cookies will prevent you from logging into your account, making deposits, or playing games. You may encounter repeated login prompts, lose personalised preferences, and be unable to access secure gaming features. However, you can continue using our platform with essential cookies enabled while opting out of analytics and marketing cookies. We strongly recommend maintaining at least essential cookies to ensure full functionality and security of your gaming account.
UK Regulatory Compliance and Responsible Gaming
Our cookie practices fully comply with UK Gambling Commission regulations and GDPR requirements. We use cookies to enforce responsible gambling measures, including play-time limits, deposit limits, and self-exclusion periods. Cookies help us verify your age, confirm your UK residency for licensing purposes, and monitor for problem gambling indicators. We never use cookies to enable gambling for underage individuals or to circumvent responsible gaming protections. Our compliance cookies are essential for maintaining our gaming license and protecting vulnerable players. Additionally, we support third-party organisations focused on gambling harm reduction and use cookies to facilitate their services.
Updates and Policy Changes
We regularly review our cookie practices to reflect technological advances, regulatory changes, and user feedback. Updates to this Cookie Policy will be posted on our platform with the revision date clearly indicated. Significant changes affecting your cookie choices will trigger a new consent banner to ensure you remain informed. We encourage you to review this policy periodically to stay updated on our current cookie practices. Your continued use of our platform following published updates constitutes acceptance of the modified policy. If you have questions about changes or require clarification on any aspect of our cookie usage, please contact our customer support team through your preferred channel, available 24/7 to assist with privacy and security inquiries.